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| Returns |
Returns
Goods which prove to be unsuitable can be returned for a prompt refund or exchanged if they are received back at our Mail Order Department within 7 days: When returning goods it is required you contact us for a returns number, that must be displayed upon the return packaging. This is to speed up the returns procedure. The product must also be in unused condition, with the original packaging, labelling and Boatworld receipt. We recommend that items being returned are sent via insured, traceable delivery for your protection. N.B: Videos and Books are non-exchangeable and non-returnable. However, in the event that these arrive defective, we will promptly offer a full refund, or replacement. This does not affect your statutory rights as a consumer.
Faulty/Damaged goods, can be returned up to 12 months, from original purchase for hard wear, or 6 months on fashion. N.B goods can only be returned, if original proof of purchase is enclosed and a returns number has been issued. Due to the nature of most of our sports, a return does not mean an exchange or refund. Goods will be examined on return. Any product that is seen to be abused or not faulty will be charged for return carriage.
At Boatworld we have been operating a mail order service for more than 15 years. As such, we have a dedicated Mail Order department and distribution team attending to your orders. We are constantly updating our service so as we can make it more efficient for our customers, and take pride in the returns service that we offer to you. We believe that the returns system that we operate is as important as the sales service. Purchasing goods from us creates a relationship that we strive to enhance. If you have any problems using our Internet Mail Order Store, or have any questions about any aspect of our company, please do not hesitate to contact us at: info@boatworld.co.uk
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