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Home / Delivery & Returns

Delivery & Returns

Delivery & Returns

Cost of Delivery

The cost of next day delivery to UK mainland for a small item up to 9Kg is £6.95. Anything over 9Kg is charged at variable rates depending on the size and weight of the item.

Weight in Kg   Cost of Shipping

        9Kg              £6.95

        12Kg            £12.00

        16Kg            £15.00

        25Kg            £20.00

        30Kg           £25.00

        40Kg           £55.00

These prices are correct for 27/7/16.

We use DHL for delivery into the UK as well as Europe http://parcel.dhl.co.uk/reviews

For the Scottish Highlands and some Offshore Islands please contact us for a price as we do use UPS to deliver to some remote places to keep our delivery price competitive. Delivery prices and remote areas are all ways changing, for the most up to date quote please ring us on 01236 453815

Delivery of small items up to 2Kg will be sent using Royal Mail 48hr tracked service. This service takes 2-4 days.

Very small items such as palm protectors and some of our boat rigging hardware can be sent out as a large letter. This can vary from 60p-£1.00 depending on what and how many items are ordered.

Please give us as much information for yourself as possible. We never divulge contact details numbers to 3rd party companies. The reason we ask for an email as well as a mobile number is because both Royal Mail and DHL use text updates to inform people of where their delivery is and what time it can be expected. Email address are very useful as we can send you the tracking number for your product and it can be tracked right to your door step.

If goods are out of stock, we will give you the choice of either waiting for the goods to come in or a refund. We take deliveries of goods on a daily basis so the chance is you won’t be waiting long. If you have ordered multiple items we may send out what we have in stock and send the outstanding balance to you at our cost once available.

You only ever get charged delivery once!

European Delivery

Here at Boatworld we don’t just send products into Europe we send them all over the world.

For small items up to 3kg we use DHL International Post which is a service that puts the mail into the local post office of the country. To most places in Europe this is a pretty speedy delivery service which takes 7-10 days. The speed of this is very much down to the Postal system of your country. Prices for small items can vary from £7.95 - £12.00

As for more far flung places. We still use DHL International Post but it can be a bit slower. A 1.5kg grapnel to the Maldives can take 6-8 weeks, so please keep this in mind when ordering to islands and remote destinations.

Delivery of our towable inflatables and waterskis can vary because of the difference in weight and size for accurate delivery quotes please do not hesitate to ring/email us.

The prices below are for a standard 12kg box. Boxes over 120cm or 25kg will incur a surcharge.

  

Country

Price

Andorra

£25.00

Austria

£25.00

Belearics

£45.00

Belgium

£25.00

Bosnia & Herzegovina

£35.00

Canaries

£55.00

Corsica

£50.00

Croatia

£35.00

Cyprus

£55.00

Czech Republic

£35.00

Denmark

£30.00

Estonia

£30.00

Finland

£40.00

France

£20.00

Germany

£20.00

Gibraltar

£40.00

Greece (mainland)

£40.00

Hungary

£30.00

Iceland

£40.00

Ireland

£20.00

Italy (mainland)

£25.00

Latvia

£30.00

Liechtenstein

£30.00

Lithuania

£35.00

Luxemborg

£25.00

Madiera

£55.00

Malta

£45.00

Monaco

£40.00

Montenegro

£35.00

Netherlands

£20.00

Norway

£40.00

Poland

£30.00

Portugal

£20.00

Romainia

£30.00

San marino

£40.00

Sardinia

£45.00

Sicilly

£45.00

Slovakia

£35.00

Slovenia

£35.00

Spain (mainland)

£20.00

Sweden

£30.00

Switzerland

£30.00

For a real time quote please send your address details to sales@boatworld.co.uk or call us on 01246 453815

Our showroom is open 9am-5pm Monday-Friday. During the season 7th May till 13th August our showroom is open 10am – 2pm.

Our sales office is open 9-8 after 5 the phone calls get forwarded to our mobile phones so please forgive us if the line is bad. If no one picks up leave us a message and we will get back to you ASAP.

 

Returns

 

At Boatworld we take pride in selling the best watersports equipment in the UK. However, if the item you have purchased is not what you wanted, please return the merchandise within 14 days of purchase. It is important that any unwanted item is returned to us in a resalable condition.

That means we expect it back in its original packaging, original labels/tags, unused and undamaged. Please ensure you include your original invoice as proof of purchase and if resealing boxes to use clear tape and not coloured packing tape or duct tape. A refund less shipping will be applied to the original form of payment or, if requested, products can be exchanged. Handling charges will apply if goods are not returned in a resalable condition.

If goods are defective or damaged when you receive them, please notify us by email or phone and return to us within 30 days of purchase. Again, please ensure you include original invoice with a note explaining the nature of the problem and repack it as best you can. Once we have inspected an item and accepted it as defective or damaged you will be offered a full refund including shipping or a replacement.

When returning an item for a refund please use a trackable service as items lost in the post will not be refunded.

At Boatworld we have been operating a mail order service for more than 15 years. As such, we have a dedicated Mail Order department and distribution team attending to your orders. We are constantly updating our service so as we can make it more efficient for our customers, and take pride in the returns service that we offer to you.

 

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© Copyright 2017 - www.boatworld.co.uk - Boatworld UK - The UK's best watersports equipment website.

Xcite Sports Limited (Boatworld UK) - Registered Office: Unit 2 Smeckley Wood Close, Sheepbridge Ind Est, Chesterfield, Derbyshire, S41 9PZ
Telephone: 0870 0434942 - Email: sales@boatworld.co.uk

Xcite Sports Limited is a company registered in England and Wales with company number 7508095